1. Who we are
Uptime360° is a 360° systems-integration and AMC platform operated by Winday ("Uptime360", "we", "us", "our"), Nanakramguda, Hyderabad, Telangana, India. This policy explains what personal information we collect when you contact us or submit an enquiry, how we use it, who we share it with, and the choices you have. It applies to our website (uptime360.in), our mobile app, and lead/enquiry forms we run on Instagram, Facebook and other channels.
2. Information we collect
- Contact details — your name, mobile number, and email address.
- Enquiry details — your city/area, the service you're interested in (e.g. Solar AMC, DG, CCTV, Fire, HVAC, Lifts, New Installation), building type, and anything you tell us about your requirement.
- Interaction records — notes, call recordings/transcripts, and messages exchanged when we follow up with you.
- Technical/usage data — limited data your browser or device shares when you visit our website (e.g. approximate location, device/browser type).
3. How we collect it
We collect information you provide directly through:
- Lead forms on Instagram & Facebook (Meta "Instant Forms"). When you submit such a form, Meta shares the details you entered with us.
- Forms, chat or click-to-call on our website and mobile app.
- Phone calls, WhatsApp, SMS and email when you reach out or respond to us.
4. How we use your information
- To respond to your enquiry and schedule a free site visit or survey.
- To prepare quotations and provide installation and AMC services.
- To contact you about your enquiry by phone (including automated or AI-assisted calls), WhatsApp, SMS and email.
- To keep records of our interactions, improve our services, and meet legal or safety obligations.
5. Who we share it with
We do not sell your personal information. We share it only with service providers who help us operate, strictly to serve your enquiry:
| Provider type | Purpose |
|---|---|
| Advertising & lead platforms (Meta / Instagram / Facebook) | Delivering ads and receiving the lead details you submit |
| Telephony & AI calling providers | Placing and handling follow-up calls |
| Messaging providers (WhatsApp Business) | Sending WhatsApp updates about your enquiry |
| CRM / lead-management tools | Storing and routing your enquiry to our team |
These providers process your data on our behalf under confidentiality obligations. We may also disclose information where required by law.
6. Data retention
We keep your information only as long as needed to serve your enquiry, provide services you request, and meet legal/accounting requirements — after which it is deleted or anonymised.
7. Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is 100% secure, but we work to safeguard the data you share with us.
8. Your rights & choices
Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may request to:
- Access or correct the personal information we hold about you;
- Delete your information;
- Withdraw consent or opt out of calls/WhatsApp/marketing;
- Raise a grievance about how your data is handled.
To exercise any of these, contact us at sales@uptime360.in or +91 81434 34999. To stop WhatsApp messages, reply STOP; to stop calls, tell our agent during a call.
9. Children
Our services are for businesses and adults. We do not knowingly collect personal information from anyone under 18.
10. Cookies
Our website may use essential cookies and basic analytics to function and understand usage. You can control cookies through your browser settings.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available at this page, with the "Last updated" date revised accordingly.
12. Contact us
Uptime360° (Winday)
Nanakramguda, Hyderabad, Telangana, India
Email: sales@uptime360.in
Phone: +91 81434 34999